New user intake
Collect role, manager, department, client, application needs, and required access before provisioning starts.
Inside Identity
Move from user inventory to identity action.
Review MFA coverage, privileged roles, access posture, onboarding, and offboarding across managed client tenants without losing the user context behind each request.
Identity lifecycle
Make onboarding, MFA, access approval, and offboarding visible.
The identity graphic makes it clear this is an MSP workflow layer around user lifecycle risk, not just a generic identity label.
Overview
Identity work is one of the highest-risk MSP workflows.
A missed offboarding step, weak MFA coverage, or unclear approval trail can create risk for both the MSP and the client. MSPdepot Identity is positioned as a lightweight, MSP-friendly identity operations layer that helps teams manage common identity tasks with more consistency.
The product is intentionally priced at $2 per user/month so MSPs can attach it broadly across client environments. The sales message is simple: every managed user should have a lifecycle, access, MFA, and reporting record that the MSP can review.
Lifecycle
Standardize onboarding before access gets messy.
Approval workflow
Record manager or client approval so access changes have an auditable reason.
Access templates
Use repeatable access patterns for common roles so technicians do not rebuild setup steps manually.
Client context
Separate identity tasks by client tenant so service teams can work in a multi-client model.
Ticket attachment
Connect identity requests to tickets when approval, escalation, or completion tracking is needed.
Reporting history
Preserve a record of what was requested, approved, changed, and closed.
MFA and access
Show clients where identity controls need attention.
MFA and access visibility gives MSPs a clear security conversation. Instead of waiting for a client to ask whether users are protected, account managers can show coverage, gaps, and recommended next steps.
Security visibility
- MFA coverage checks by client
- Privileged user review signals
- Stale account review workflows
- Access change history for audit conversations
Operational control
- Approval record before access changes
- Escalation when identity work is incomplete
- Offboarding task visibility
- Identity posture included in client reporting
Offboarding
Reduce the risk of former users keeping access.
Offboarding is a high-risk workflow for MSPs because it often depends on a chain of small tasks. MSPdepot Identity can package the offboarding workflow so technicians know which access needs to be disabled, which accounts need review, and which client contacts approved the change.
- Track offboarding requests through completion.
- Record client or manager approval.
- Review application, group, and privileged access.
- Attach offboarding work to a ticket or client record.
- Report offboarding completion during client reviews.
Reporting
Identity reporting supports security and renewal conversations.
Identity reports should give clients a clear view of user lifecycle health, MFA coverage, access review work, and completed onboarding or offboarding requests. This helps MSPs prove proactive security work, not just reactive helpdesk activity.
SEO terms this page targets include MSP identity management, IAM for MSPs, MFA reporting for MSP clients, user onboarding for MSPs, offboarding workflow software, and managed identity access control.
FAQ
Identity questions
How much is Identity?
MSPdepot Identity is priced at $2 per user per month.
Is this a replacement for Microsoft Entra?
No. It is positioned as an MSP workflow and visibility layer around identity tasks, approvals, MFA coverage, and reporting.
Can it help with offboarding?
Yes. Offboarding workflow visibility is one of the key use cases for MSP risk reduction.
Does it connect to reports?
Identity posture can support client-facing reporting and risk assessment conversations.
Add identity visibility to every managed user.
Use the $2 per user/month add-on to turn identity work into a repeatable, reportable MSP service.