Agent health
Track which agents are online, stale, missing, unhealthy, or failing to check in across every client tenant.
Inside RMM + Ticketing
See endpoint health, service pressure, and next actions together.
The portal view brings device posture, patch readiness, disk encryption, alerts, automation, and ticket context into one technician workspace.
Visual workflow
Endpoint posture and ticket pressure in one technician view.
Use this type of visual to explain agent health, patch readiness, disk encryption, alerts, and tickets without making prospects imagine how the workflow fits together.
Overview
One operational workspace for endpoints and tickets.
Many MSPs lose time because alerts, assets, tickets, scripts, and client reporting live in separate tools. MSPdepot combines RMM and ticketing so technicians can move from endpoint signal to support action without rebuilding context. The goal is practical: reduce manual triage, improve response consistency, and show clients clear evidence of work performed.
The package is designed for MSP owners, service managers, dispatchers, and technicians. Owners get pricing that is easy to explain. Managers get queue visibility. Technicians get client and endpoint context. Clients get cleaner reporting about patching, encryption, ticket volume, and service value.
RMM features
Endpoint visibility that supports real technician decisions.
Patch readiness
Review patch compliance, missing updates, reboot requirements, approval status, and remediation queues.
Asset context
See device ownership, client, operating system, location, user relationship, and service history.
Services and processes
Use service and process checks to identify stopped services, recurring failures, or noisy endpoint issues.
Script execution
Run repeatable scripts and keep history so technicians can prove remediation was attempted or completed.
Endpoint risk
Combine endpoint health, patch posture, encryption status, and alert history into a risk view.
Ticketing
Ticketing connected to devices, clients, and SLAs.
MSPdepot ticketing is positioned around dispatch clarity. Tickets should carry the client, affected device, priority, SLA target, alert context, and previous activity. That gives technicians a faster start and gives managers a cleaner way to understand workload.
For technicians
- Client and asset context inside the ticket
- Priority, status, ownership, and next action visibility
- History of scripts, alerts, and previous remediation attempts
- Clear escalation path when a ticket needs deeper help
For service managers
- SLA timers and escalation views
- Technician workload and assignment queues
- Recurring issue tracking across clients
- Ticket volume and response reporting
Disk encryption
Disk encryption visibility is part of the RMM story.
MSPs increasingly need to prove that client endpoints are not only online, but protected. Disk encryption visibility helps a technician or account manager quickly identify which endpoints are encrypted, which need review, and which clients have posture gaps.
- Show encryption status in device records.
- Separate protected and unprotected devices for fast review.
- Use encryption coverage in QBR and risk conversations.
- Feed encryption gaps into Cyber Security Risk Assessment reporting.
Automation
Reduce repeat work with alert-to-action workflows.
Automation should be visible as operational value, not hidden in the background. MSPdepot can position automation around recurring maintenance, alert-to-ticket workflows, remediation scripts, and repeated issue reduction.
Alert to ticket
Create a ticket with tenant, asset, severity, and technician queue already attached.
Script remediation
Run approved scripts for common fixes and preserve execution history for accountability.
Maintenance jobs
Schedule recurring actions that reduce technician time spent on repeated checks.
Escalation rules
Route persistent or critical issues to the right technician or service pod.
Reporting
Make RMM and ticketing value visible to clients.
The RMM + Ticketing product should support monthly and quarterly client conversations. Reports can show ticket volume, SLA performance, patch posture, encryption coverage, automated remediation, endpoint health, and recurring risk patterns.
SEO terms this page targets include MSP RMM software, RMM and ticketing for MSPs, endpoint monitoring for MSPs, MSP disk encryption reporting, MSP ticketing platform, and remote monitoring and management software.
FAQ
RMM + Ticketing questions
How much is RMM + Ticketing?
The RMM + Ticketing package is priced at $79 per user per month.
Is disk encryption included?
Disk encryption visibility is part of the RMM value story and can be shown in endpoint posture and reporting views.
Who is this for?
It is built for MSPs that need monitoring, ticketing, automation, endpoint posture, and service reporting in one platform.
Can this work with other MSP services?
Yes. It can connect to Identity, Managed Helpdesk, Risk Assessment Reports, and Vendor Marketplace offerings.
Ready to evaluate RMM + Ticketing?
Start with the core $99 per user/month package and add identity, helpdesk, risk reporting, or marketplace offers as needed.